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User Guides

Step-by-step guides for every workflow in Shuttle Link — orders, dispatch, drivers, billing, and more.

Drivers

Manage crew

Add drivers and admins, view crew activity status

2 min

Manage driver shifts

Plan driver shifts on the monthly calendar

2 min

Billing

Complete a ride and run reports

How a ride moves to Completed and how to pull performance reports

2 min

Orders

How to create a new order

Walkthrough of the order wizard — org orders auto-Accept, customer orders go through Provision, fixed pricing, single vs recurring

3 min

Assign a driver and vehicle

How to assign a driver and vehicle to an order in Pending / Unassigned status

2 min

Tracking

View the rides list

How to track active orders, statuses, and the Live Command Center counter

2 min

Live tracking — driver map

How to track driver locations in real time, right from the dashboard

2 min

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