How to create a new order
Walkthrough of the order wizard — org orders auto-Accept, customer orders go through Provision, fixed pricing, single vs recurring
When to use this
For every ride — one-off or recurring. The order is the entry point of the lifecycle.
Two different paths, depending on who creates the order:
- Dispatcher / admin from the org — the order auto-lands in Accepted and goes straight to the operational board. No approval step.
- External customer — the order lands in Provision and waits for a dispatcher to approve before it can move forward.
The screenshots in this guide show an org dispatcher creating an order.
Where to find it
Menu: Operations → Orders.
The list shows every existing order with:
- ID — order number
- Dates — ride dates and waypoint count. Recurring orders show a Daily · N rides badge
- Price — in ₪. Recurring orders display /ride
- Status — current status (e.g. Accepted)
Open the new-order wizard
Click "+ New Order" in the top-right corner.
Step 1 — Route type
- Round Trip — there and back
- One Way — single direction
- Escort Required — tick if you need an escort
- Repeat this order on a schedule — for daily / weekly recurring orders
Click Next.
Step 2 — Waypoints
Every order needs at least two waypoints (origin + destination). Click "Search for a location" and pick from the autocomplete. "Add Waypoint" lets you drop intermediate stops.
After picking:
The map on the left renders the full route with an estimated duration.
Step 3 — Date & time
Click Departure Date and pick a day. Then click Arrival Time to open the hours/minutes picker:
Step 4 — Extras
- Terrain — road type
- Labels — custom tags
- Escort Required — toggle
Single or recurring?
When creating, choose:
- Single ride — one-off
- Recurring ride — repeating sequence (e.g. daily employee shuttle)
Pricing
The price is a fixed value the supervisor sets. It's the amount produced on the order and billed to the customer.
Possible statuses
| Status | Meaning |
|---|---|
| Provision | Only for customer-created orders — waiting for dispatcher approval |
| Accepted | Approved and on the operational board. Initial state for org-created orders |
| Pending | Waiting for driver + vehicle assignment |
| Assigned | Assigned to a driver |
| In Progress | Currently running |
| Completed | Done |
| Canceled | Canceled |